• Call Now (02) 8607 8811

    30 Waterhouse Ave, St. Ives NSW 2075

  • Frequently Asked Questions

  • Q: How much will your service cost me?

    A: Call today to speak with one of our highly knowledgeable and friendly customer service representatives and receive an instant free quote specific to only you. We provide as much assistance as we can for you, and can offer our best advice that will fit your needs, with keeping your best interests in mind.

    Q: How long will my cleaning service take?

    A: We approach to every job we take on with the determination required to thoroughly clean your carpets. We know that having us come in can cause a disruption, but we always aim to ensure that this doesn’t ever happen to you.

    The length will depend on the size of the job, the amount of stubborn stains, and the amount of time you agree to of when we can come and service your carpets—we are always available and flexible to fit your scheduling needs.

    Q: Why do pet stains require a professional cleaning service?

     A: We all love our pets, but sometimes accidents do happen. It is important to understand that if you have one or several pet stains, that a quick off the shelf carpet cleaner spray and wipe isn’t going to do the job. It may remove the overall smell and take out some of the stains visibility, however these stains whether you clean them quickly or not. Can embed deep into your carpet and furniture fabrics.

    Over time this will continue to stain the spot more, make it more and more difficult to remove until you now have a very unhealthy environment in your home. That is where we come in. Using our own professional grade cleaning solution, expert techniques, and high-end equipment, we are able to reach down deep into your fabric and lift everything out completely giving your carpet the look and feel of being brand new.

     Q: Should I have my carpets deodorized?

    A: Depending on the job, you may require a deodorized treatment for your stains. Our customer friendly employees help you make the best decision when it comes to this treatment process. We offer a top of the line deodorizing solutions that will thoroughly remove any stench or bad odor you may be experiencing, while maintaining a protection for future stains.

     Q: What cleaning process do your professionals use?

    A: We have a variety of cleaning methods used for specific jobs and tasks. Our professional carpet cleaners are very knowledgeable of all different types of fabrics and stains. We will apply the method we feel will do the best possible job for you. With each method we apply a strict and thorough step by step process involving highly concentrated cleaning solution, hot water extraction, and vacuum.

    Q: How long does it take for my carpet to dry?

    A: As soon as we are finished with your carpet, and have done all our steps to ensure its freshly cleaned and spotless, it will dry in a few hours depending on the amount of air flow the area can get and the humidity at the time. We only suggest that you may want to avoid wearing shoes on your carpet for at least a couple of hours if it happens to be a hot or humid day.

    Q: Will you move furniture out of the way before cleaning?

    A: Our carpet cleaning experts are trained to properly and safely move any furniture that you need moved before we begin our job. We move them as short of a distance as we possibly can while not interrupting your daily operation. We do this free of charge as a service to you, and we make sure everything is 100% back in its original place when finished for you.


    Have more questions? Please Contact our Call Us and we will be more than happy to answer any questions you may have.